Patient Insurance & BillingYour behind the scenes team
The Cancer Center of Kansas (CCK) Business Office is located at the Main Heritage Plaza Wichita location. Our staff is trained and well versed in working, communicating and collaborating with insurance companies. Although much of the work done in this department is behind the scenes, we cover a wide variety of services. This part of our CCK team is responsible for billing your insurance company directly in accordance with your plan, coordinating all payments for services, communicating with your insurance company as needed for proper payment, working to receive prior authorization for services under your plan, attaining necessary referrals, proper coding, facilitating patient assistance for those who need it and many other duties to make certain that our patients get the maximum benefit from their insurance company with the least amount of hassle possible. They are here to help alleviate your financial and insurance concerns so that you can focus on your journey.
You can contact our Business Office directly at 316-268-1234.
Insurance & Billing FAQ
What should I expect at my first appointment?
At your first visit to a CCK office, a member of our team will sit down with you to collect your demographic and insurance information. For patients in our Main Wichita location, this staff member will be one of our Patient Account Representatives who are a part of the Business Office. Please bring all of your insurance cards (health insurance and prescription drug insurance) and a photo ID with you to that first appointment. After the Business Office obtains all of the information necessary to file your medical claims, we will send you on to see your CCK physician.
Does CCK accept my insurance?
CCK participates with Medicare, most major insurance carriers and Medicaid for the states of Kansas, Missouri and Oklahoma. We are also proud to serve uninsured individuals who need our care.
If your insurance requires a referral from your primary care physician, please make sure that has been obtained prior to your appointment. While our staff might make a request for referrals as a courtesy, it is ultimately the patient’s responsibility to ensure it is in place prior to services being rendered.
If I need treatment, will the cost be covered?
Once your CCK physician places an order for you to start treatment, the Business Office is notified. As soon as possible, we call your insurance company to obtain your deductible and out of pocket information as well as any prior authorizations. It is our goal to maximize your benefits and reduce your out of pocket expenses by obtaining the necessary authorization and reviewing the medical policies to ensure your treatment meets the requirements outlined by your insurance plan. The CCK Business Office will also review your treatment plan and out of pocket expenses to see if you are eligible for patient assistance. This entire process can take a minimum of three (3) business days. After this process is complete, your physician’s scheduler will be notified and they will contact you to get your treatment started.
What is Patient Assistance?
As a significant resource and service to our patients, CCK has Patient Assistance Counselors in the Business Office. These individuals work closely with the drug manufacturing companies, foundations and local oncology societies to secure patient assistance for our patients that are deemed eligible. The financial assistance comes in many forms from copay assistance or replacement on certain drugs to grants for selected diagnoses. Each avenue of assistance carries different requirements to determine eligibility. In most cases, you will be asked to provide proof of income and sign required forms.
How does CCK bill patients?
CCK sends out monthly statements to our patients with any balance due by the patient. We accept payment in the form of cash, check, Visa, Mastercard or Discover. You can make payments by mail, phone or in person at any of our offices. We will be happy to assist you in developing payment plan or monthly auto deductions for those who request it.
What if I have a cancer policy?
CCK is happy to provide you with the necessary documents you will need to file under your cancer policy. Please ask one of our Business Office employees when you are in the office or call us anytime and we can help get you started.
What if I lose my insurance or my insurance changes?
Please notify the CCK Business Office right away if you lose or change your insurance. Some insurance companies have different requirements for authorizations and in order to ensure you receive the maximum benefit we will need to contact your insurance carrier right away. If you lose your insurance or are at risk for losing your insurance, we may be able to help by contacting foundations and patient assistance companies as well.
What is the Good Faith Estimate policy?
You have the right to a receive a Good Faith Estimate explaining how much your ordered medical care at CCK will cost. Patients who do not have insurance, are not using insurance or have insurance that is not covered at CCK will be provided a Good Faith Estimate cost sheet before their medical service or item.
How do I contact the Business Office directly?
You can visit us at the Main Heritage Plaza Wichita location (for address and directions, click here) or you can call us at (316) 268-1234 any time and ask to speak with a Patient Account Representative in our Business Office. Please call if you have any questions or concerns and be assured that your confidentiality will be respected at all times.