Your Appointment & FAQ
Cancer Center Of Kansas What To Expect

Your Appointment

What to expect for patients & family

Making an appointment is as simple as picking up the phone and calling our office. Our services are available to all who seek them. You may become our patient either by making the appointment yourself or through a physician referral. We also welcome the opportunity to provide second opinions. We know how stressful initial diagnosis is, and we strive to keep waiting time for an appointment to a minimum. Be assured that our exceptional physicians will do their very best to help you.

For all appointments, please check in at the reception desk. We strive to keep waiting times to a minimum, but please realize that delays can occur due to emergencies and unforeseen patient needs.

We ask that you always bring:

  • Insurance & Identification

    Bring your medical insurance (incl. Medicare or Medicare) and prescription cards as well as a valid photo ID.

  • Any Life Changes

    Let us know of a change to your address, telephone number, employment, marital status or insurance. It is vital we have your most up-to-date contact information at all times to ensure you receive all notifications and insurance claims are properly filed on your behalf.

  • List of Medications

    Bring a list of all medications that you are currently taking (including over-the-counter remedies, vitamins and herbal supplements)

  • Questions or Concerns

    Write down any questions or concerns that you may have to discuss with your physician.


Frequently Asked Questions

At the Cancer Center of Kansas, we are always looking to improve your care and treatment experience. Knowing that your chemotherapy treatments may be lengthy, our goal is to reduce any possible wait time. You may have questions about our scheduling process.

  • How do I contact a physician after hours?

    Call 316-262-4467. Someone at the Physicians Exchange will answer, take your information, then page the on-call physician. It will be helpful for you to know the treatment you are on and the date of your last treatment.  In the event that it has been more than 30 minutes after your initial call to the Physicians Exchange and an on-call physician has not yet contacted you, we encourage you to call again.  As always, remember if you have a timely or life-threatening emergency, please call 911 or report to your nearest emergency room.

  • What do I do with my unused medication?

    Unfortunately, we cannot take back any unused medications from patients whether or not they were dispensed by us.  Instead, below are some helpful resources regarding disposal of unused medications.

    A local medication disposal drop-box can be found at Walgreens 3333 E Central Ave, Wichita, KS 67208. Call them at 316-682-2999 for specifics regarding their disposal policy or visit them at Walgreens Safe Medication Disposal Information. For further information regarding safe disposal, visit the FDA Disposal of Unused Medicines webpage.

  • What do the letters FACP after your doctor's name mean?
  • Why are office visits and chemotherapy scheduled separately?

    By scheduling treatments separate from the office visit, we are able to give patients more accurate and on-time appointments. Physicians’ office visit schedules can vary due to emergencies or other unforeseen circumstances. By scheduling all therapies separate from the office visits, our overall treatment schedules are not affected.

    It is key for treatment assessment and planning to remain independent from delivery of treatment. Treatment decisions made by you and your CCK physician during your office visit can often include changes in dose, changes in treatment schedule, and/or changes in drug or treatment plan entirely. Therefore, the treatment scheduling and drug purchasing occur once these decisions are made.

    Oncology drugs used in giving therapeutic treatments to patients are uniquely expensive. Consequently, the cost of carrying such inventory can be exorbitant. Therefore, we purchase drugs based on your specific treatment plan, as ordered by your physician.

  • What are the steps involved in planning my chemotherapy?
    1. After discussing your individual treatment plan with your physician you will be communicated with by your physician’s scheduler. The pre-treatment planning process begins here. The scheduler will discuss your availability, transportation issues, etc.
    2. Your clinical care team will calculate your individual chemotherapy dosages and drugs will be ordered.
    3. The Business Office will verify your insurance coverage and obtain any needed pre-authorizations prior to treatment.
    4. Once the above steps are completed, the Scheduler will contact you regarding your chemotherapy appointment.
    5. Your chemotherapy is administered to you by specially trained nurses.

      Treatment hours are the same as our office hours. You will receive a schedule in the mail 3-5 days after seeing your physician that will include all of your appointments. Please note that you may be given different appointment times for the same day (lab, office visit, and/or treatment). If lab is necessary before your treatment, it will be indicated on your schedule.

  • Why are lab values checked so frequently?

    Monitoring your blood levels while on treatment is essential for determining your body’s response to therapy.  Certain therapies can alter your red blood cell, white blood cell, and/ or platelet counts making frequent monitoring important.  Your clinical team will review your lab work to determine any modifications to your chemotherapy doses prior to each treatment.

  • Do I still have lab appointments during the weeks I am not receiving treatment?

    Monitoring your blood levels while on treatment is essential for determining your body’s response to the chemotherapy. On the weeks when you are not receiving treatment, you will need to come in for blood samples to be drawn. Your lab will be scheduled for the same day of the week you routinely receive your treatment. You will only be notified by phone if your blood counts are low or any additional treatment is necessary. If you have a port-a-cath from which your blood is drawn, you will be scheduled to see a nurse for that procedure. Please remind the receptionist when you check in that you have a port-a-cath.

  • Should I still come to my appointment if I feel ill?

    If you are ill and not feeling up to getting a treatment, call the nurse only if you are too ill to come in. Many times the symptoms are related to your treatment and we will want you to come in for assessment regardless. Keep the appointment if at all possible.

  • I live out of town and it is not convenient for me to make an extra trip. Can I come for my office visit and treatment on the same day?

    We may try to make exceptions for people who travel a long distance for their office visit and treatments or other services. Please discuss with the Scheduler. Also note we also have over 20 locations across Kansas, so treatment at another CCK office may also be an option.

  • What do I need to know about diagnostic imaging results?

    We try to schedule your testing as close to the doctor appointment as possible to avoid long waits for the results. The nurses will not give out diagnostic imaging results unless the physician has directed them to do so. It is always best to get the results of your tests when you can go over all results and a plan of care with the physician.

  • How do disability or family medical leave forms get processed?

    These forms can be dropped off at the Nurses Station. Please allow 3-5 business days for the forms to be returned. Make sure your name is on all the forms and we have information on your last date of work. You may pick up completed forms or we can mail them to you at your home address. We do not mail forms to a third party.

  • What if I have problems with my WalkMed treatment pump?

    Please click here to be redirected to our Chemotherapy Guide page where you will find a patient reference guide for your WalkMed treatment pump. You may also call 316-448-2858 if you need urgent help troubleshooting your pump.

  • What if I have questions related to my On-body Injector?

    Please click here to be redirected to our Chemotherapy Guide page where you will find a patient reference guide for your On-Body Injector for Neulasta.

  • Do you offer hair care alternatives?

    Certain therapies may cause a loss of hair, this side-effect will be discussed with you with your care team.  There are some local and non-local hair alternative organizations we can direct you to. Visit our Trusted Resources page for direct links and contact information.