Making an appointment is as simple as picking up the phone and calling our office. Our services are available to all who seek them. You may become our patient either by making the appointment yourself or through a physician referral. We also welcome the opportunity to provide second opinions. We know how stressful initial diagnosis is, and we strive to keep waiting time for an appointment to a minimum. Be assured that our exceptional physicians will do their very best to help you.
For all appointments, please check in at the reception desk. We strive to keep waiting times to a minimum, but please realize that delays can occur due to emergencies and unforeseen patient needs.
We ask that you always bring:
How do I contact a physician after hours?
Call 316-262-4467. Someone at the Physicians Exchange will answer, take your information, then page the on-call physician. It will be helpful for you to know the treatment you are on and the date of your last treatment. In the event that it has been more than 30 minutes after your initial call to the Physicians Exchange and an on-call physician has not yet contacted you, we encourage you to call again. As always, remember if you have a timely or life-threatening emergency, please call 911 or report to your nearest emergency room.
- What do the letters FACP after your doctor's name mean?
Why are office visits and chemotherapy scheduled separately?
By scheduling treatments separate from the office visit, we are able to give patients more accurate and on-time appointments. Physicians’ office visit schedules can vary due to emergencies or other unforeseen circumstances. By scheduling all therapies separate from the office visits, our overall treatment schedules are not affected.
It is key for treatment assessment and planning to remain independent from delivery of treatment. Treatment decisions made by you and your CCK physician during your office visit can often include changes in dose, changes in treatment schedule, and/or changes in drug or treatment plan entirely. Therefore, the treatment scheduling and drug purchasing occur once these decisions are made.
Oncology drugs used in giving therapeutic treatments to patients are uniquely expensive. Consequently, the cost of carrying such inventory can be exorbitant. Therefore, we purchase drugs based on your specific treatment plan, as ordered by your physician.
What are the steps involved in planning my chemotherapy?
- After discussing your individual chemotherapy plan, the physician will escort you to the Scheduler. The pre-treatment/planning process begins here. The Scheduler will discuss your availability, transportation issues, etc. at that time.
- Your clinical care team will calculate your individual chemotherapy dosages and drugs will be ordered.
- The Business Office will verify your insurance coverage and obtain any needed pre-authorizations prior to treatment.
- Once the above steps are completed, the Scheduler will contact you regarding your chemotherapy appointment.
- Your chemotherapy is administered to you by specially trained nurses.
Why are lab values checked so frequently?
The chemotherapy can alter your red blood cell, white blood cell, and platelet counts. Your clinical team will review your lab work to determine any modifications to your chemotherapy doses prior to each treatment.
Do I still have lab appointments during the weeks I am not receiving treatment?
Monitoring your blood levels while on treatment is essential for determining your body’s response to the chemotherapy. On the weeks when you are not receiving treatment, you will need to come in for blood samples to be drawn. Your lab will be scheduled for the same day of the week you routinely receive your treatment. You will only be notified by phone if your blood counts are low or any additional treatment is necessary. If you have a port-a-cath from which your blood is drawn, you will be scheduled to see a nurse for that procedure. Please remind the receptionist when you check in that you have a port-a-cath.
Should I still come to my appointment if I feel ill?
If you are ill and not feeling up to getting a treatment, call the nurse only if you are too ill to come in. Many times the symptoms are related to your treatment and we will want you to come in for assessment regardless. Keep the appointment if at all possible.
I live out of town and it is not convenient for me to make an extra trip. Can I come for my office visit and treatment on the same day?
We do make exceptions for people who travel a long distance for their office visit and treatment. Please discuss with the Scheduler.
What do I need to know about diagnostic imaging results?
We try to schedule your testing as close to the doctor appointment as possible to avoid long waits for the results. The nurses will not give out diagnostic imaging results unless the physician has directed them to do so. It is always best to get the results of your tests when you can go over all results and a plan of care with the physician.
How do disability or family medical leave forms get processed?
These forms can be dropped off at the Nurses Station. Please allow 3-5 business days for the forms to be returned. Make sure your name is on all the forms and we have information on your last date of work. You may pick up completed forms or we can mail them to you at your home address. We do not mail forms to a third party.
What if I have problems with my WalkMed treatment pump?
Please click here to be redirected to our Chemotherapy Guide page where you will find a patient reference guide for your WalkMed treatment pump.
What if I have questions related to my On-body Injector?
Please click here to be redirected to our Chemotherapy Guide page where you will find a patient reference guide for your On-Body Injector for Neulasta.